Booking connecting flights online — how it could cost you

These days, travelers have seemingly as many ways to book airline tickets as there are airlines. And, plenty of ways to make booking mistakes. For those who love to research online, there are often some seriously good deals out there. On the other hand, for travelers with connecting flights, especially with different airlines, those good […]

Overbooked at the inn? The blame game and what to do about it

A traveler arrived at her hotel only to learn that it is overbooked. When given another room at a “sister property,” she declined and showed the hotel their confirmation message. She eventually got her room; and not a bad one at that. The this raises the question, “When should you fight over your booking?”

In a world of computerized rebookings, humans save a vacation from Isaac

The family had planned a late summer getaway to Turks and Caicos before school started after Labor Day. They were flying from Washington, D.C., and they were careful enough to book flights with plenty of connecting time in Miami in case of weather issues. Tropical storm Isaac still caused problems.