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Sunday musings: Unruly passenger rules, 1st Class piece-by-piece, overbooking economics

Our food for thought today includes whether international passengers rules should be more consistent, buying first class airline ticket perk-by-perk, and where economics should rule overbooking or customer care.
By |February 16th, 2014|Today|0 Comments|

Unnatural disaster: What to do when your hotel doesn’t have room

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.

DOT’s new rules — overbooking, tarmac delays, lost baggage

Today we take a look at rules that airlines will have to follow as well, but that only time will tell whether DOT needs more enforcement. I have included the DOT press release content after each subject.
By |August 24th, 2011|Today|7 Comments|

Will Delta’s new bumping auction be the end of free round-trip tickets as overbooking compensation?

Once upon a time, the normal bribe to get passengers to accept "voluntary" bumping was an unrestricted voucher for a round-trip ticket for a future flight on that airline. I remember collecting two such vouchers from Delta at Atlanta as back-to-back flights to Boston were oversold and I was at the top of the bumpee list. Today, the airlines are not so generous.
By |January 18th, 2011|Today|3 Comments|

Delta sets up bidding for bumping. Is it a game of The Price is Right?

Delta Air Lines just announced a new program where the Delta computer will ask passengers about how much they are willing to accept in the case that they need to bump someone from an overbooked flight. In effect it is a blind auction for getting voluntarily bumped or you might look at it as an airline version of The Price is Right.
By |January 14th, 2011|Today|12 Comments|

Help! They upgraded my hotel bill

Chris Elliott helps a customer who was "walked" from one hotel that was overbooked to another in Valencia, Spain, and then received a bill for more than $1,000. Talk about unpleasant surprises.
By |October 12th, 2010|Today|1 Comment|

Tell DOT what you think of their proposed rules

In a dramatic effort to gather passenger comments about the newest rulemaking proposed by the Department of Transportation (DOT) the government has partnered with Cornell University and created Regulationroom.org.

Delta fined $375,000 for not following bumping compensation rules

After fining USAirways $140,000 back in December the Department of Transportation (DOT) is at it again fining Delta Air Lines $375,000 for not following the bumping rules. It's nice to see DOT back wielding a big stick with the airlines.

Holland America makes clients an offer they can refuse

Occasionally, a cruise line will send a passenger or travel agent an email indicating a booked cruise is particularly full, and would they consider taking a different sailing? Usually, these offers come with a nice refund or a serious cabin upgrade. But not always.
By |June 3rd, 2009|Today|2 Comments|