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    To recline or not recline, that is the question while inflight

To recline or not recline, that is the question while inflight

On Sunday a week ago, a battle broke out in the Economy Plus section of United Airlines flight 1462. A male passenger used a device on the seat in front of him preventing its female passenger. Tempers flared and the captain diverted the flight to Chicago. Ned Levi discusses the incident and the issues of seat recline in economy.
By |September 1st, 2014|Getting there|21 Comments|

Should passengers know their rights?

Honestly, have you ever actually read through the contract of carriage for any airline you have recently flown? Do you have any idea about what is included in a contract of carriage?
By |January 30th, 2014|Today|3 Comments|

Why don’t airlines want passengers to know their rights?

Last month at the Advisory Committee on Aviation Consumer Protections, I started a discussion about displaying posters at airports informing passengers of their rights. Amazingly, both the airlines and the airports have no interest in new ways to tell passengers their rights.
By |January 16th, 2014|Today|5 Comments|

EU launches new passenger rights information campaign

The European Union has launched a massive public information push to tell passengers that they have rights when they travel by air, rail, ship, bus and coach. Charlie Leocha, the consumer member of the Advisory Committee for Aviation Consumer Protections has raised similar issues with the DOT committee in Washington, DC. But, the US has nowhere near the passenger protections that passengers enjoy in the EU.

Weekend what we’re reading: Best US small towns, EU adds passenger rights, golden parachute questioned

This weekend we take a look at 20 great U.S. small towns to visit complied by Smithsonian Magazine; towns filled with culture, history and art. The European Union adds to their consumer-friendly rules when it comes to airline delays and cancellations. And the Department of Justice questions the permissibility of paying the outgoing AA CEO almost $20 million.
By |March 23rd, 2013|Today|3 Comments|

Europe’s airline rule on delayed flights — passengers get paid for flight lateness

The European Union courts have found in favor of passengers in the latest attempts by Lufthansa and British Airways to avoid paying compensation for delayed flights.
By |October 25th, 2012|Today|10 Comments|

Remarks before the ABA Forum on Air and Space Law

Yesterday, I spoke before the American Bar Associaton Forum on Air & Space Law update conference in Washington, DC. I was part of a panel discussing airline consumer rights and the state of the industry after the tarmac-delay rules. I was part of the panel because I have been clear about my belief that there is far more to passenger rights than simply tarmac-delays.
By |February 24th, 2011|Today|2 Comments|

Airline passengers, the rights of Medieval serfs

Airline passengers have been treated as if they are Medieval serfs. Hopefully the new DOT focus on enforceable consumer protections will find its way into customer service plans and contracts of carriage of every airline that serves customers in the U.S. whether they are domestic carriers or foreign.
By |September 28th, 2010|Columns|9 Comments|

DOT updates “Fly Rights” A Consumer Guide to Air Travel — DOT gets it kinda right

A helpful DOT pamphlet titled "Fly Rights" has been updated. Does it make sense of the crazy airline world that has emerged during the last decade in terms of security and during the last three years in terms of airline fees? Sometimes yes, and sometimes no.
By |September 2nd, 2010|Today|2 Comments|

Maybe we all need a ‘Step Back’ (not just Jet Blue)?

Steven Slater has stirred up lots of "I'm mad as hell" juices in the public. But Jason Barger proselytizes for a travel world of peace not confrontation. It’s in the midst of many small, intentional actions that a new spirit can spread throughout air travel and our world.
By |August 16th, 2010|Today|4 Comments|