To recline or not recline, that is the question while inflight

On Sunday a week ago, a battle broke out in the Economy Plus section of United Airlines flight 1462, flying from Newark (EWR) to Denver (DEN). During the flight, a male passenger placed a $21.95 device (shipping not included), called a “Knee Defender,” on the seat in front of him preventing its female passenger from […]

Should passengers know their rights?

Honestly, have you ever actually read through the contract of carriage for any airline you have recently flown? Do you have any idea about what is included in a contract of carriage?

Why don’t airlines want passengers to know their rights?

Last month at the Advisory Committee on Aviation Consumer Protections, I started a discussion about displaying posters at airports informing passengers of their rights. Amazingly, both the airlines and the airports have no interest in new ways to tell passengers their rights.

EU launches new passenger rights information campaign

The European Union has launched a massive public information push to tell passengers that they have rights when they travel by air, rail, ship, bus and coach. Charlie Leocha, the consumer member of the Advisory Committee for Aviation Consumer Protections has raised similar issues with the DOT committee in Washington, DC. But, the US has nowhere near the passenger protections that passengers enjoy in the EU.

Weekend what we’re reading: Best US small towns, EU adds passenger rights, golden parachute questioned

This weekend we take a look at 20 great U.S. small towns to visit complied by Smithsonian Magazine; towns filled with culture, history and art. The European Union adds to their consumer-friendly rules when it comes to airline delays and cancellations. And the Department of Justice questions the permissibility of paying the outgoing AA CEO almost $20 million.

Remarks before the ABA Forum on Air and Space Law

Yesterday, I spoke before the American Bar Associaton Forum on Air & Space Law update conference in Washington, DC. I was part of a panel discussing airline consumer rights and the state of the industry after the tarmac-delay rules. I was part of the panel because I have been clear about my belief that there is far more to passenger rights than simply tarmac-delays.

Airline passengers, the rights of Medieval serfs

Airline passengers have been treated as if they are Medieval serfs. Hopefully the new DOT focus on enforceable consumer protections will find its way into customer service plans and contracts of carriage of every airline that serves customers in the U.S. whether they are domestic carriers or foreign.

Maybe we all need a ‘Step Back’ (not just Jet Blue)?

Steven Slater has stirred up lots of “I’m mad as hell” juices in the public. But Jason Barger proselytizes for a travel world of peace not confrontation. It’s in the midst of many small, intentional actions that a new spirit can spread throughout air travel and our world.