Andrea Mitnick just wanted to book an airline ticket from Charlotte to Philadelphia, nothing more. She thought her first reservation, made from a hotel and a wi-fi with dial-up speed, had failed. “I never received any sort of confirmation that anything had gone through,” she remembers.
When Kara van Wyk’s airline charges her in euros instead of dollars, her airfare bill takes off. Can her tickets be saved?
Marlene Eckert was looking forward to a spring river cruise in southern France, which included planned ports of call in scenic Lyon, Beaujolais, Arles and Avignon, along with an extension to Nice. But in January, her husband suffered a massive heart attack and died. Eckert, a business analyst from Los Angeles, asked her cruise line, […]
The North American airline industry collected an estimated $8.2 billion last year from fees for items such as checked baggage, premium seat assignments and early boarding privileges — a $700 million increase from 2013. But are they keeping more of your money than they should? Andrew Petrilla wondered about that after his travel companion fell […]
Tragedy struck just as Ira Birnbaum and his wife prepared to set sail along Alaska’s scenic Inside Passage on Norwegian Cruise Line.
If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko. The veteran cruiser had booked an air-inclusive cruise to the Western Caribbean on the Holland America Line for himself, his wife, their daughter and son-in-law to celebrate the Hankos’ […]
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
FAA releases statement on delays, no refund after fiance dies from Allegiant, United sends 787 for fix
A traveler made a reservation canceled because of a storm. The hotel would be happy to cancel his reservation, he was told, but because he’d made the booking through Expedia, a refund would be up to the agency. Expedia wouldn’t give him his money, citing its published refund policy.