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A missing vacation refund mystery — and a troubling resolution

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko. The veteran cruiser had booked an air-inclusive cruise to the Western Caribbean on the Holland America Line for himself, his wife, their daughter and son-in-law to celebrate the Hankos’ 50th wedding anniversary. But several months before the trip, Hanko’s wife died.

Keep us posted on that refund

American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.

My mother is terminally ill — why won’t Princess refund her cruise?

Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.

What we’re reading: FAA statement on delays, no refund after fiance dies, United sends 787 for fix

FAA releases statement on delays, no refund after fiance dies from Allegiant, United sends 787 for fix

After the storm, who has your refund?

A traveler made a reservation canceled because of a storm. The hotel would be happy to cancel his reservation, he was told, but because he’d made the booking through Expedia, a refund would be up to the agency. Expedia wouldn’t give him his money, citing its published refund policy.

Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets on Virgin Atlantic Airways. A few days before their trip, Kathleen broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months. An airline representative promised her a full refund. Virgin, which had extracted the five grand from her credit card in just a few seconds, balked at returning the money.

A runaround for an airline ticket refund

A woman's mother dies while holding a nonrefundable airline ticket on American Airlines. Now, when requesting a refund, authorized due to death, AA is giving her the runaround. What next?

Who’s responsible for codeshare confusion?

In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?

Kicked off my cruise for peeing near the pool

After checking into the cabin, Del Zoppo and the rest of the party went to the pool and enjoyed a few drinks after the long flight. At one point, her husband stood, walked to the edge of the pool, and relieved himself. We got kicked off the cruise with no refund. Now what?

My dog needs to have surgery. No, seriously.

When Allan Keiter's dog needs major surgery, he's forced to cancel his Caribbean vacation. But his hotel won't let him reschedule his vacation. Why not?