Christopher Elliott looks into whether airlines are refunding extra fees when the service is not used by the passenger. Not very often and with difficulty.
Tragedy struck just as Ira Birnbaum and his wife prepared to set sail to Alaska on Norwegian Cruise Line. His mother died. The cruise line didn't care. At all.
If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko. The veteran cruiser had booked an air-inclusive cruise to the Western Caribbean on the Holland America Line for himself, his wife, their daughter and son-in-law to celebrate the Hankos’ 50th wedding anniversary. But several months before the trip, Hanko’s wife died.
American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
FAA releases statement on delays, no refund after fiance dies from Allegiant, United sends 787 for fix
A traveler made a reservation canceled because of a storm. The hotel would be happy to cancel his reservation, he was told, but because he’d made the booking through Expedia, a refund would be up to the agency. Expedia wouldn’t give him his money, citing its published refund policy.
Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets on Virgin Atlantic Airways. A few days before their trip, Kathleen broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months. An airline representative promised her a full refund. Virgin, which had extracted the five grand from her credit card in just a few seconds, balked at returning the money.
A woman's mother dies while holding a nonrefundable airline ticket on American Airlines. Now, when requesting a refund, authorized due to death, AA is giving her the runaround. What next?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?