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    The death of a customer doesn’t guarantee survivors a refund

The death of a customer doesn’t guarantee survivors a refund

Sometimes, even death can't get passengers out of cancellation fees. If you are planning to die, some say, "Buy insurance."

How refundable are airline fees? Not so much

Christopher Elliott looks into whether airlines are refunding extra fees when the service is not used by the passenger. Not very often and with difficulty.

Cruise lines take a hard line on refunds

Tragedy struck just as Ira Birnbaum and his wife prepared to set sail to Alaska on Norwegian Cruise Line. His mother died. The cruise line didn't care. At all.

A missing vacation refund mystery — and a troubling resolution

If you thought that reading the terms and conditions on your next travel purchase is enough to keep you out of trouble, meet Thomas Hanko. The veteran cruiser had booked an air-inclusive cruise to the Western Caribbean on the Holland America Line for himself, his wife, their daughter and son-in-law to celebrate the Hankos’ 50th wedding anniversary. But several months before the trip, Hanko’s wife died.

Keep us posted on that refund

American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.

My mother is terminally ill — why won’t Princess refund her cruise?

Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.

What we’re reading: FAA statement on delays, no refund after fiance dies, United sends 787 for fix

FAA releases statement on delays, no refund after fiance dies from Allegiant, United sends 787 for fix

After the storm, who has your refund?

A traveler made a reservation canceled because of a storm. The hotel would be happy to cancel his reservation, he was told, but because he’d made the booking through Expedia, a refund would be up to the agency. Expedia wouldn’t give him his money, citing its published refund policy.

Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets on Virgin Atlantic Airways. A few days before their trip, Kathleen broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months. An airline representative promised her a full refund. Virgin, which had extracted the five grand from her credit card in just a few seconds, balked at returning the money.

A runaround for an airline ticket refund

A woman's mother dies while holding a nonrefundable airline ticket on American Airlines. Now, when requesting a refund, authorized due to death, AA is giving her the runaround. What next?