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After more than 1,000 days, Passenger Protection 3 is released for comments

That headline may not mean much to travelers, but it is momentous and will eventually change the way airline tickets are sold, how on-time arrivals and lost luggage are reported and how online travel agents interact with their customers. I will follow up with specifics about this proposed rulemaking in the coming weeks. Plus, comments […]


Death of airline competition by thousands of fee combinations

Airline executives giving speeches across the country, see the airline industry as the most perfectly transparent industry in the U.S.A. when it comes to pricing — it is a comparison-shopping nirvana. Airline passengers, on the other hand, say airline pricing has become so complicated that figuring out comparative air travel costs requires a spreadsheet.


The $7.8 billion question

How much does your airline ticket really cost? Admit it, you have no idea. Once you add the cost of a checked bag, a confirmed seat reservation and a day-old turkey sandwich, you’ll pay more than you expected. A lot more, probably.