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Tell AA and DOT you want a ticket and complete notice of airfare when you fly

Without a ticket, and the information contained on it, a traveler has no way of knowing which provisions of the tariff apply, and thus cannot enforce those terms against the airline. And the airline, of course, has no reason to tell the traveler about information on the ticket that might benefit the traveler in a dispute with the airline.


Consumers say "No" to increases in government fees and taxes on air travel

This is a letter that was sent to all members of the Senate Commerce Committee and the House Transportation and Infrastructure Committee regarding calls to increase fees on airline passengers. Let Congress clearly hear, “We don’t want any increases in airport, agriculture inspection or customs and immigration fees.” TO: Members of the Senate Commerce Committee […]


Newsletter – March 8, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here. A week in review: Unmanned aircraft (drones), Travel industry doublespeak, Rental car travel deal, More airport taxes, United miles, Southwest’s maintenance problems Unmanned aerial vehicles aren’t just coming…they’re here! And the U.S. has already fallen behind other countries in […]


Do we need to pay more taxes to support airports? I don’t think so.

The FAA reauthorization bill is coming up for a vote in about 200 days. Between now and then, there are a lot of issues that will be considered and that will impact airline passengers, airlines and airports significantly for the next half-decade. The bill includes everything from reform of the air traffic control system to […]


In 2015 tell consumers the whole truth about travel costs

There are a lot of lists of wishes for the coming year that are published at New Year’s. It seems everyone wants something or wants to change something. The turn of the calendar is used as a marker for change. But, Travelers United is not changing its wish list. Truth in advertising and making prices […]


Airlines howl about taxes, but they don’t pay them

As we come into the holiday season, when the spirit of giving spreads across the world, airlines are doing all of the taking. Stories about the airlines taking space from their passengers in order to squeeze in more seats on each plane have been printed in paper after paper. Stories about new ancillary fees are […]


Airlines give thanks. Average passengers? Not so much. Part 2

Part 1 of this Thanksgiving post explored the new world of minimal competition for airlines. Domestically, four airlines control 87 percent of the market. Internationally, three airline alliances control more than 80 percent of the market. And, airlines are engaging in open capacity discipline — keeping the number of flights and seats low, so as […]


When airlines misrepresent the truth to you and Congress

This is an outline of basic consumer objections to the current bill, Airfares Transparency Act of 2014 (HR4156), that emerged from the House Transportation Committee with no comments, no discussion and no hearings. There is no need for this bill and significant economic and consumer-protection harms that will come from passage of such a bill. […]


What are our representatives thinking? Legalizing drip pricing is madness

The House Transportation and Infrastructure Committee passed H.R. 4156 that they mistakenly, or cynically, call the Airfares Transparency Act of 2014. These representatives listed below decided to strip consumer protections against misleading and deceptive pricing by airlines. Sign our petition now being circulated through Change.org.