April arrives later this week. Summer vacations start just a few months from now. Many are actively investigating summer vacation plans, while others are finalizing their travel plans. There are, of course, many ways to lower one’s costs of vacation and increase their enjoyment too, but there are also many important measures vacationers can and […]
Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.
Ned Levi thought purchasing airline tickets with upgraded economy seating would be easy. It wasn’t. Ned discusses the difficulties he encountered purchasing airline tickets, with upgraded economy seating, through a travel agent, and also directly on an airline website. The difficulties were bad enough on the airline website, that the ticked purchased ended up being on a different airline than originally anticipated.
One of the most common complaints I get from Amtrak customers is about their tickets. The National Railroad Passenger Corporation uses old-school paper tickets that have cash value. I asked Matt Hardison, Amtrak’s chief for sales distribution and customer service, about the ticket troubles, and how to solve them.
Research has found both United and US Airways routinely refused to waive fees for blind callers booking by phone, even after being made aware of the regulations.
Diane Stephany loses her Amtrak tickets. But instead of replacing them, the company wants to charge her for new ones. Can it do that? And what are her options for a refund?
Many airlines have a best fare guarantee of some kind on their sites. Simply put, it tells you that if you find a lower fare on another site for the same destination and same fare class, they’ll match it and give you something (usually a voucher).But be careful about them.