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5 reasons to check airline mileage statements regularly

Mileage statements, while not being worth much in strict dollar terms, can involve flight credits worth a lot of money either in freebies, upgrades or status. Check them.
By |August 26th, 2014|Today|0 Comments|
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    Best buzzword for luxury hotel deals? It may be “consortium”

Best buzzword for luxury hotel deals? It may be “consortium”

Sometimes last-minute hotel deals can be a bigger deal if booked through a travel agent with connections and a consortium.
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    (Not so) high-speed rail, Travel agents matter, New Southwest Dallas routes

(Not so) high-speed rail, Travel agents matter, New Southwest Dallas routes

High-speed rail disappoints many with imperceptible results, benefits of working with travel agents, Southwest soon free to fly from Dallas
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    Does reporting on-time flight performance make late flights later?

Does reporting on-time flight performance make late flights later?

In the U.S., major airlines must report on-time performance. That means, according to DOT, a flight is counted as "on time" if it arrives at the game less than 15 minutes after its scheduled time.

Booking connecting flights online — how it could cost you

Sometimes, saving money on airline tickets can end up costing travelers a bundle when the travel is booked separately and on different airlines.
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    Customer-service outsourcing — coming to an airport near you

Customer-service outsourcing — coming to an airport near you

Some airlines are outsourcing customer service. Many of those who directly serve the public, the face of the airlines, do not work for airlines.
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    Your business class ticket isn’t changeable — but, airlines can change your seat

Your business class ticket isn’t changeable — but, airlines can change your seat

Mysteriously, a couple's seats together in Business Class get changed. The airline claims, "Stuff happens." Too bad passengers can't make the same claim.

Time to put an end to dishonest fuel surcharges?

When my client had to cancel an intra-Africa ticket because of a canceled business meeting, she expected it to

By |July 8th, 2014|Today|0 Comments|

6 European hotel booking tips

These days the internet makes it really easy to book a hotel anywhere in the world. Except when it doesn't. Here six tips to help when booking hotels in Europe.
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    After more than 1,000 days, Passenger Protection 3 is released for comments

After more than 1,000 days, Passenger Protection 3 is released for comments

A new DOT rulemaking, released after 1,000 days of deliberations, is momentous and will eventually change the way airline tickets are sold, how on-time and lost luggage is reported and how online travel agents interact with their customers.