Mysteriously, a couple's seats together in Business Class get changed. The airline claims, "Stuff happens." Too bad passengers can't make the same claim.
When my client had to cancel an intra-Africa ticket because of a canceled business meeting, she expected it to
These days the internet makes it really easy to book a hotel anywhere in the world. Except when it doesn't. Here six tips to help when booking hotels in Europe.
A new DOT rulemaking, released after 1,000 days of deliberations, is momentous and will eventually change the way airline tickets are sold, how on-time and lost luggage is reported and how online travel agents interact with their customers.
If you use a travel agent, here are six tips to make the process much easier.
Airlines love to excuse their change fees by simply saying that passengers should either buy unrestricted tickets or purchase insurance. But for leisure travelers, unrestricted fares are often priced out of the ballpark and insurance doesn't cover everything — like mistakes.
There was a time, not so long ago, when many hotels would allow travelers to make reservations on a “6 p.m. hold.”
Lufthansa, United's major European partner, is instituting a pay-for-long-haul-seat-assignment policy of their own. Families who get separated, will not be pleased.
No one likes paying unnecessary travel penalties. And, travel agents and consumer advocates do our best to help when travelers are unjustly charged. Unfortunately, while suppliers can and do make mistakes, there are many times when the problem could have been avoided in the first place if the travelers actually paid attention and read the contract before they put money down.