Should airlines pay passengers a change fine equal to their change fees when they significantly change flights? It seems like a good idea.
Are "best price guarantees" worth anything? They are only worth something if travelers check and claim their refunds.
These days, airline passengers have to feel like they can hardly sneeze without getting hit with an airline surcharge. Now, United has a new sneaky fee.
Mileage statements, while not being worth much in strict dollar terms, can involve flight credits worth a lot of money either in freebies, upgrades or status. Check them.
Sometimes last-minute hotel deals can be a bigger deal if booked through a travel agent with connections and a consortium.
High-speed rail disappoints many with imperceptible results, benefits of working with travel agents, Southwest soon free to fly from Dallas
In the U.S., major airlines must report on-time performance. That means, according to DOT, a flight is counted as "on time" if it arrives at the game less than 15 minutes after its scheduled time.
Sometimes, saving money on airline tickets can end up costing travelers a bundle when the travel is booked separately and on different airlines.
Some airlines are outsourcing customer service. Many of those who directly serve the public, the face of the airlines, do not work for airlines.