Quantcast
  • UnitedBizFirst-767ER-600x428
    Permalink Gallery

    Your business class ticket isn’t changeable — but, airlines can change your seat

Your business class ticket isn’t changeable — but, airlines can change your seat

Mysteriously, a couple's seats together in Business Class get changed. The airline claims, "Stuff happens." Too bad passengers can't make the same claim.

Time to put an end to dishonest fuel surcharges?

When my client had to cancel an intra-Africa ticket because of a canceled business meeting, she expected it to

By |July 8th, 2014|Today|0 Comments|

6 European hotel booking tips

These days the internet makes it really easy to book a hotel anywhere in the world. Except when it doesn't. Here six tips to help when booking hotels in Europe.
  • © Charles Leocha
    Permalink © Charles LeochaGallery

    After more than 1,000 days, Passenger Protection 3 is released for comments

After more than 1,000 days, Passenger Protection 3 is released for comments

A new DOT rulemaking, released after 1,000 days of deliberations, is momentous and will eventually change the way airline tickets are sold, how on-time and lost luggage is reported and how online travel agents interact with their customers.
  • Visual Artist Frank Bonilla
    Permalink Visual Artist Frank BonillaGallery

    6 tips to make working with a travel agent smoother, faster and cheaper.

6 tips to make working with a travel agent smoother, faster and cheaper.

If you use a travel agent, here are six tips to make the process much easier.
  • Changes copy
    Permalink Gallery

    $900 airline change fee — three months early! Why not a sliding-fee scale?

$900 airline change fee — three months early! Why not a sliding-fee scale?

Airlines love to excuse their change fees by simply saying that passengers should either buy unrestricted tickets or purchase insurance. But for leisure travelers, unrestricted fares are often priced out of the ballpark and insurance doesn't cover everything — like mistakes.
  • shutterstock_115952875
    Permalink Gallery

    “Guaranteed late arrival” a sure thing for the hotel, less so for the traveler

“Guaranteed late arrival” a sure thing for the hotel, less so for the traveler

There was a time, not so long ago, when many hotels would allow travelers to make reservations on a “6 p.m. hold.”

Planning a vacation family trip to Europe? On Lufthansa sitting together now may cost you

Lufthansa, United's major European partner, is instituting a pay-for-long-haul-seat-assignment policy of their own. Families who get separated, will not be pleased.
By |April 23rd, 2014|Today|0 Comments|

Are too many discounts and deals adding stress to travel?

These days travelers have never had a wider choice of ways to get deals. On flights, hotels, cruises, rental cars ... you name it — deals are everywhere. So it would seem to be a golden age for bargain hunters. But, it is not. What's the problem?
By |April 16th, 2014|Today|0 Comments|

When all else fails — read the darn rules

No one likes paying unnecessary travel penalties. And, travel agents and consumer advocates do our best to help when travelers are unjustly charged. Unfortunately, while suppliers can and do make mistakes, there are many times when the problem could have been avoided in the first place if the travelers actually paid attention and read the contract before they put money down.
By |April 9th, 2014|Today|0 Comments|