ANA adds Millennium Falcon to fleet, United consolidates New York area flights in Newark and sells JFK slots to Delta, Frontier removes departure time from its boarding pass
When contract workers are involved, the employee loyalty and airline identity is lost. When that happens customer service suffers. This is a sad story about outsourced customer service that didn’t work.
United Airlines passengers abandoned in Goose Bay due to mechanical, new thrill rides opening across the country, useful tool for keeping calm on long distance plane flights
Frontier packs passengers in more than Spirit, Kennedy Space Center’s new attraction, United apologizes to muslim cleric.
Los Angeles Terminal 6 is upgraded, US flights face bomb threats, United-Air China begin another codeshare
Taxis on Strip go idle in protest of Uber Dozens of taxi drivers on the Las Vegas Strip parked their taxis to protest Uber. With Uber’s arrival imminent, taxicab drivers today said they were speaking out to let the community know about the damage they think Uber will do. “I believe it’s going to directly […]
The American people would be saddened and sickened to learn that some members of Congress not only put their own personal interests before their constituents’ but also can go much further and inflict financial harm on the traveling public, mid-size communities and those seeking employment in the travel and tourism industry. Members are allowed to […]
United Airlines will reward hackers with up to a million frequent flyer miles If you’re a computer hacker and you can discover a vulnerability in United Airlines’ systems, you can get up to one million frequent flyer miles. The aviation giant announced a new “bug bounty program” that will reward hackers who find vulnerabilities in […]
It’s a pirate’s life for me! Set sail on the Columbia River this summer aboard historic, battle-ready tall ships Want to know what it’s like to be a pirate? You’ll get a chance to find out this summer. One 18th century tall ship replica and one interpretation of a typical early 19th century trading vessel […]
Preferred seat surcharges are a big moneymaker for airlines. At times, these charges are actually as much, or more, than the fare itself. This clearly helps with profits. While not a scientific study, more and more I’m seeing and hearing from clients that these fees have an unintended consequence — delayed flights. Basically, with an […]