Sizing up the sincerity of corporate apologies

Jason Landman’s stateroom on the Carnival Miracle vibrated from the moment his ship cast off in Long Beach, Calif., until it docked seven days later. “It shook and rattled literally from start to finish of the cruise,” he says. When he complained about the noise in Cabin 7243, he says a cruise line representative offered […]

Newsletter – October 4, 2015

Thank you for reading Consumer Traveler/Travelers United weekly newsletter. You can subscribe to our daily email newsletter here. A week in review: New UA CEO, Securing discounted hotel rooms, Vacation rental fees, First-class seats disappearing and more… It’s no secret that United Airlines has had its share of problems with customer service, on-time performance, baggage and […]

New UA CEO begins with apology and lip service — how about some action

Yesterday, October the 1st, I opened my Washington Post newspaper and saw a full page letter from Oscar Munoz, the new CEO of United Airlines. In the first paragraph he says, “…we haven’t lived up to your expectations…” He goes on to say, “That’s going to change.” The grand finale: “My goal is for you to […]

The irrational logic of airline fuel surcharges

How do you turn sour grapes into a rare and expensive vintage? Ask your favorite airline — for over a decade they’ve been fermenting profits, ever since the fuel surcharges were no longer needed to cover oil price spikes. These surcharges aren’t subject to corporate discounts, travel agency commissions or government oversight. When oil prices […]

Code-share seat assignments create an airline Catch-22

Airlines love to tout the benefits of code-share flights. But the truth is, the only people they really benefit are the airlines themselves. For those who might find the jargon confusing, a code-share is simply a flight that shows it’s operated by one airline, but is actually operated by another. In some cases, the code-share […]