For many travelers, frequent flier miles are less about free tickets than about getting out of the sardine-can seating in the back of the plane. Since airlines would of course prefer to sell those premium seats, booking in advance has historically made a big difference. Even if upgrades are sold out, or the carrier has not […]
Does your computer run on Microsoft Windows XP? If it does, you’re not alone. As of the end of last month, NetMarketShare reported almost 30 percent of computers world-wide are still running Microsoft Windows XP, more than three times the total number of Apple computers running all versions of OSX. As of April 8th, Microsoft […]
For many travelers, the most prized benefit of frequent flier programs is not free tickets, but the chance to escape the cattle-car that the back of the plane has become and sit in first or business. When an upgrade is available at time of booking, that’s wonderful. Here are 5 reasons why upgrades disappear.
This weekend we take a fanciful look at what the world would look like if it were run by the airlines. We read about paid upgrades that us to get (often at a discount) last minute upgrades to bigger rooms or better seats. And, we examine the roll of cellphone lots on airport pickups.
United is betting that both improving and reducing the number of premium seats will increase the number of people who will actually pay for those seats.
I’m gripped by guilt when I get upgraded or somehow score a premium seat, which happens almost never, because I refuse to participate in those addictive airline loyalty programs. But when it does, I always cast a hesitant glance back to the economy class section, where the seats are stacked so close together that you almost can’t move, and I feel a little ambivalent – and ashamed.
Airline rules are complicated enough that even most frequent flyers have a hard time keeping track of them. However, even many airline employees can’t keep track of them. As travel issues go, this one didn’t sound too difficult, in theory. A 1K client discovered he had a United Airlines upgrade expiring soon, and his son […]
As the United-Continental fun continues, one of the more interesting (for want of a less family-friendly word), has to do with the new PIN system. United MileagePlus members may have already had a password and Continental OnePass had a four digit PIN. Now, everyone has a PIN. They just don’t all know it.
This post focuses on one particular merger issue, with lessons that go beyond dealing with airlines — dealing with the human element of memory, personal identification numbers (PINs) and passwords.
Airlines love big splashy advertisements when they roll out new service and when they are offering fare sales. But when they raise fares, add fees or change mileage programs (usually to the detriment of consumers), somehow that’s not a priority communication. The latest mileage-program changes from the United-Continental merger are no different.