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What we’re reading: Live entertainment on Virgin Atlantic, SWA pilots switched control, deceptive ticket pricing is #1 complaint

Live entertainment on Virgin Atlantic, SWA pilots switched control, deceptive ticket pricing is number one complaint

Coal for consumers this Christmas from airlines and regulators

This festive holiday season is starting off dismally for consumers. Between mergers that are stripping competition from the airways and delays at DOT that hurt transparency of airline ancillary fees, consumers are getting a dose of coal for Christmas.
By |December 13th, 2012|Today|8 Comments|

Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets on Virgin Atlantic Airways. A few days before their trip, Kathleen broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months. An airline representative promised her a full refund. Virgin, which had extracted the five grand from her credit card in just a few seconds, balked at returning the money.

What we’re reading: SWA is launch customer for 737 MAX, Virgin Atlantic makes bid for BMI, online travel agency donates profits to charity

SWA is launch customer for 737 MAX, Virgin Atlantic makes bid for BMI to thwart BA, online travel agency donates profits to charity
By |December 14th, 2011|Today|1 Comment|

A bad day for British airlines

Every so often it doesn't seem like the airline gods are cooperating with even the airlines. British Airways (BA) just had two back-to-back emergency landings and Virgin was faced with a passenger who slashed his throat. Not a stellar day.

Beware booking connections with multiple airlines

I normally try to talk clients out of mixing airlines. The potential problems usually far out-weigh most perceived time and/or money savings.
By |March 30th, 2010|Today|9 Comments|

Virgin America brings passengers increased baggage fees

If you didn't make reservations before now, expect to pay extra for checked luggage on Virgin America. Unless you're booked in first class or or in main cabin select, the first suitcase, which can weigh up to 70 pounds, will set you back $25.
By |February 15th, 2010|Today|0 Comments|

What we’re reading: 8 rude holiday travelers, can’t use our favorite names to fly, Virgin’s fear of flying app,

Travelocity lists 8 travel rudies

This poll came up with a list of travelers that we all strive to avoid but never quite seem to be able to succeed. Take a deep breath and read through these irritating travelers. Do you agree?

The Over Packer: Hey, if you want to pay $100 round-trip to check two bags, that’s your business. Your over packing, however, becomes everyone else’s business when you stuff your oversized bag into the overhead. You may have snuck your too-big bag by the airline employees, but you will not escape the judgment of your fellow travelers forced to gate check because of you taking up all the space.

The Over-Eager Boarder: Hey buddy, what’s the rush? You know the one – the guy or gal who, for some inexplicable reason, is dying to get on that plane. Frankly, I would prefer to spend as little time on the plane as possible, but these travelers crowd the boarding line in an effort to be first.

There are six more irritating travel types.

By |November 28th, 2009|Today|4 Comments|

Virgin Atlantic grounds all massages

Virgin Atlantic has eliminated all in-flight beauty therapy services, including massages, which it has provided to its premium class customers for nearly two decades.

Virgin Atlantic halts all-premium plan

Sir Richard Branson has reversed course on a plan to launch an all-premium-class carrier, citing changes in the market and concerns over the Open Skies deal between the United States and European Union.
By |March 5th, 2008|Today|0 Comments|