AA: “Heathrow the worst airport in Europe”


American Airlines one of the main airlines in the One World Alliance with British Airways said that Heathrow was the worst airport that they serve in Europe.

A Reuters release quoted Don Langford, head of customer services Europe for American Airlines, in an interview with the BBC.

“I would have to say that Heathrow is in many ways the worst of all the airports that my company flies to in Europe.”

This is amazingly frank talk when American Airlines disses its main European partner’s hub and after AA moved their Gatwick operations to Heathrow.

Gads! AA flies from JFK, ORD and DFW here in the USA. All are tough airports for connections between air traffic, ground traffic and weather problems.

  • James

    I’ve been through JFK, ORD, DFW…. they are nothing compared to how just plain ‘unpleasant’ LHR is.

  • http://buhlerworks.com/wordpress Joe Buhler

    Having recently had the mis-fortune of being forced through the inter terminal process at LHR from AA to BA for Berlin, I can only agree with the statement. It was close to a third world situation with endless waits for senseless security checks for connecting passengers holding boarding passes already.

    Of course, JFK is not exactly the most welcoming access point for the U.S. either but Heathrow pales in comparison.