Bed bugs attack couple on Royal Caribbean cruise — A Florida couple was treated after being bitten by hundreds of bed bugs during a vacation cruise on a Royal Caribbean cruise ship. Alan and Nathalie Wasserstorm of Boca Raton said their vacation aboard the Royal Caribbean’s Jewel of the Seas was ruined by the infestation of bed bugs. “I was in such disbelief at first, you know, I mean, it was hundreds and hundreds of bugs, we had leaned against all the night before, I mean it literally made my skin crawl,” Alan Wasserstorm said.
What’s that? Passengers are … happy? — A majority of recent air travelers say they’ve experienced hassles such as long waits for bags and uncomfortable seats on planes, a new USA TODAY/CNN/Gallup Poll shows. But despite complaints, air travelers generally believe they’re getting the service they expect for the prices they’re paying, the poll shows. Three-fourths say they’re generally satisfied with the job that the big airlines are doing.
Fort Lauderdale struggles with delays — Fort Lauderdale-Hollywood International Airport was so overwhelmed by the number of planes flying in and out this winter that it had almost as many delays unrelated to the weather as the nation’s two busiest airports combined — Chicago’s O’Hare and Atlanta’s Hartsfield. Newly released flight data show that air traffic controllers delayed more than 5,700 commercial and private flights between October and March because the airport lacked the capacity to handle them. Only 1,500 had been delayed in the same period a year earlier.
Jetsgo on comeback course? — Jetsgo, the discount airline that stopped flying last month, has submitted a plan to Transport Canada to resume operations as a radically smaller carrier with eight aircraft. The insolvent airline said yesterday its “corrective action” plan was in response to the federal department’s special inspection in February. Jetsgo said an internal review found: “Rapid growth meant that at some point of the operation, the structure and management in place were not able to sufficiently support the growing demand and hence, certain operational oversights occurred.”
Labor dispute plods along at Hawaii hotel — Behind the manicured golf greens, miles of pristine beachfront and $60 million in renovations at the Turtle Bay Resort, the luxury hotel and its employee union are waging a messy two-year contract dispute. The union first called for a consumer boycott of the landmark North Shore resort in 2003, claiming the hotel is stalling negotiations over the workers’ contract, which was last renewed in 1999.
Denver International buried in travelers — On Sunday, the big problem at Denver International Airport was snow. On Monday, it was lines. Massive lines, especially to the ticket counters of United Airlines, the airport’s largest carrier. A crush of people descended on DIA on Monday morning, overwhelming United’s ability to process travelers.
Contributing: Charles Leocha, John Frenaye