Bus transportation was the fastest-growing form of U.S. intercity travel last year, with scheduled departures up 7.5 percent, the most in four years, according to a January DePaul study. The study excluded so-called Chinatown lines that don’t publish regular schedules.
Between 1980 and 2006, the industry declined an average of 2.9 percent a year. Since then, it’s grown between 5.1 percent and 9.8 percent a year.”
Even though these problems are spread across the country at out-of-the-way bus stops in rural areas, often, it seems, at city terminals where connections are poor and passenger facilities are minimal, these consumer travelers deserve to be treated with respect and decency.
The industry faces challenges making connections in rural America, where pickup points haven’t changed much in decades, Pantuso [chief executive officer of the Washington-based American Bus Association] said.
“With or without regulation, there’s an absolute need to take care of the customer,” Pantuso said. “We need to communicate and have a discussion among the carriers about what’s the best approach to make sure it doesn’t happen again.”