K.I.S.S. the airport staff


“The height of cultivation always runs to simplicity.” – Bruce Lee

This Memorial weekend, millions of people are rushing throughout airports all around the world. There will be obstacles, delays and cancellations. There will undoubtedly be disappointments, but if we look close enough, there will also be sweet, subtle surprises.

Chances are, we’ve all been told to “Keep It Simple Stupid” at some point in our lives. But, as our knowledge base increases, our pace quickens, and our leadership spheres widen, the natural tendency (and trap) is to “out think” the situation.

So, as we enter the crowded spaces in our world, what if we could bring a simple, calming presence to others along our path? What difference could we make to the frenzy at the ticketing counters, the exhausted airline employee, or the stressed out traveler? What seems simple is often the most difficult for us to actualize. Yet, it is our simple, small, intentional actions that begin to transform the spaces we move in and out of everyday.

On your next trip, try to K.I.S.S. those along your path with a new spirit.

K – Keep eye contact. It is amazing how empowered another human being can feel when they sense your eyes value them and that moment.

I – Include others. We build too many walls when bridges are needed. Let someone go in line ahead of you.

S – Slow down. In a fast-food culture and world of instantaneous communication, allow yourself a few minutes to be still and centered. When we don’t, we race recklessly past people on our path.

S – Send positive ripples. Intentionally send messages rooted in appreciation, celebration, and compassion to those around you.

So, who will you K.I.S.S. along your journey today?

– Jason Barger, Author, Speaker, Consultant, and creator of the Step Back from the Baggage Claim Movement

  • janet

    I’d like to add the following: When you see a passenger who seems lost or confused, ask them if them need help. If you see a mother struggling with a stroller, ask if they need a hand. And – how appropriate for Memorials Day – if you are in line at a food establishment with a member of the armed forces, pick up their meal/soft drink/coffee. Oh, and don’t forget to say please and thank you on your journey. Good manners separate us from the apes:)