What we’re reading: JetBlue’s Christmas present, AA/US integration, Southwest’s on-time struggles



This holiday season, JetBlue decided to do something special for those who wanted to share a ride to get home for the holidays. Take a look. It’ll touch your heart.

13 from 2013: Merger complete, American faces long integration

Now that the merger between US Airways and American Airlines is complete, AA faces a long road ahead when it comes to integration.

The next year will be spent choosing which technology systems to use, instituting employee work rules and deciding which customer policies will remain in place.

For example, American allows pets to fly in the cargo hold while US Airways does not. American also allows unaccompanied minor children to have connecting flights while US Airways will only allow unaccompanied children to fly direct.

Southwest Airlines struggles with being on time

Although Southwest is a customer favorite, it is struggling to get passengers to their destinations on time.

But recently, Dallas-based Southwest has had the worst on-time rates in America — a shocking turn for an airline that once topped the industry in punctuality year after year and regularly bragged about it.

  • MikeABQ

    RE: Southwest delays — In the interest of full disclosure I am a huge fan of SWA and an A-List Preferred member. That said, SWA is not allowing enough “turnaround” time between flights and that is what is causing many delays. (I posted a similar response in “Sunday Musings” about “Boarding An Airplane Faster”.) It was my experience that carry-on baggage was not the problem — Special Needs Passengers (SNP) were. The numbers of people in wheelchairs and requesting “special assistance” on all of my flights was staggering, not to mention unaccompanied minors. And this was on a Tuesday (Dec 17), which is usually a slow travel day. Of course, it cannot be determined how many of those passengers truly needed “special assistance” and how many are abusing the system, but I found it very interesting how many “wheelchair pax” were able to walk off the plane upon arrival. Also, when visiting with SWA FA’s and discussing the delays I was told over and over again that simply getting everyone on-board with luggage stowed and seated is taking longer and longer. (Interesting note — lack of bin space was mentioned only once as being a reason for a delay.) I don’t mean to sound as is I’m picking on the mobility-impaired, but Southwest probably needs to tweak their schedules to allow for greater turnaround time between flights. Of course, that will mean fewer daily flights and higher fares.