What we’re reading: Ryanair to appeal Aer Lingus ruling, FAA disputes 787 test reports, customer service in Japan


Ryanair to appeal as EU blocks Aer Lingus move

European Union regulators blocked Ryanair’s attempt to acquire Aer Lingus. Ryanair vows to appeal.

The European Commission, which vetoed Ryanair’s first takeover bid for Aer Lingus in 2007, said the no-frills carrier had not offered sufficient concessions to allay concerns about the merged company’s dominance or monopoly on 46 routes.

FAA disputes 787 test flight reports

The FAA is saying that it is not close to approving test flights of the 787 with the proposed battery fix.

“Reports that we are close to allowing 787 test flights are completely inaccurate,” spokeswoman Laura Brown said on Tuesday. Boeing declined to comment.

Video: Japanese customer service is different from ours

Japan is known for being hospitable and helpful. In this video, two Canadian tourists are attempting to buy a train ticket. When one of them has a problem, a helpful attendant comes out and helps him.