What we’re reading: Virgin America is best in US, Delta FAs to use phablets, AA’s new business class


Virgin America rated best in U.S. airline quality

In a recent study, Virgin America was ranked number one in performance among the 15 US airlines in 2013.

The national Airline Quality Rating, which ranks airlines in four categories based on U.S. Department of Transportation figures, found that carriers overall received fewer complaints from passengers and had a lower bumped passenger rate in 2013, compared with 2012. But on-time performance and mishandled baggage rates worsened.

Delta flight attendants to switch to phablet for in-flight customer service, manuals

Delta will equip flight attendants with the Nokia 1520 phablet, replacing the smaller Lumia 820.

In addition to its functionality as an in-flight sales device and replacement for the on-board manual, the Nokia Lumia 1520 phablet, running Windows Phone 8.1, will, as it develops, enable flight attendants to take customer meal orders, receive detailed information about their flight and provide information for personalized service, including customers’ frequent flyer status and potential need for special services during flight.

American 777-200 new business class revealed

American Airlines will start to retrofit its 777-200 with an all new business class cabin.

The retrofit offers significant updates throughout the entire plane. These include a two-class cabin configuration with American’s new Business Class seats, complete with fully lie-flat and all-aisle access, giving you a spacious, personal and private inflight experience. These ultramodern seats are fully adjustable and convert to 6-foot-4.5-inch fully lie-flat beds to ensure a rested journey from beginning to end.

  • Matt

    Virgin is one of the major airlines that I’ve never flown on but I’m always envious when I see their commercials. Guess I’ll just have to stop looking how to travel for cheap on Expedia and just pay for a good seat for once.